wonderful services (1) In stores

Wonderful Services (1)

 In stores

     Though as one from China, I feel the inconvenience in public transportation, here in United States, I really appreciate the perfect service provided in stores and in libraries.

     By making use of spare time, my colleagues and I have been to several stores nearby for daily utensils and gifts for our family members, relatives and friends back in China. When coming back to dorms, we sometimes found we were not satisfied with some of the commodities, so we brought them back to the stores. Without hesitation and without examining the goods, the store staffs got them refunded, including the sell tax.

     Of course, in China, we can also get the refund when your goods are really not damaged to any extent. But the experience is usually not pleasant. The staffs’ routine inspection of goods before they take them back makes people feel suspected.

     I just wondered about the reason behind the differences. Trust! Yes, trust places a great role. I have ever heard about the American social system of credit, and now I see it really works here. Maybe the situation can be interpreted this way:, the establishment of credit system under the guarantee of legislation enables people to trust each other.

     Interesting enough, I also come up with another idea relating to collectivism and individualism: two different value systems. The case then can be interpreted in another quite different way. Chinese staffs tend to identify themselves with the stores, and they regard every damage done to the stores should be avoided, thus they examine the goods carefully in case of any damage. While in the opposite case, the American staffs are dutiful in fulfilling their assigned tasks, and get paid. When my colleagues and I went to select some bring-back gifts, we saw some red sticks were ruined, which made us really feel pity for it, but the staffs there seemed not to care about it, and engaged themselves around.

     No matter care or not care, I believe, trust counts.